Let me ask you a question… When was the last time you received a thank you letter from a company you did business with?It’s sad that we live in a time where doing something so simple can give you a competitive advantage… but here we are. In today’s lesson, I want to talk to you about thank you letters… and how for less than a dollar you can create a loyal trusting client who will send you referral business over and over again.
TODAY’S TASK: Implementing thank you letters
- Leave a thank you card right after service, in the client’s home. But you are going to go beyond this…
- Send a thank you letter to the client one day after the job. You can use the template below on paper with your company letterhead.
My name is [Your Name] from [Your Company]and I wanted to take a moment to thank you. We cleaned your carpets a few days ago.
As you probably know, cleaning your carpets every 6 to 12 months has a number of benefits like:
You save money because you don’t have to replace your carpet as often.
It reduces indoor air pollution like the dirt and chemicals that you track in from the outside.
Normally, these harmful substances would get redistributed into the air you and your family breathe.
Well, now you have great looking carpets and cleaner air. I appreciate your business, thank you.If you have any questions or concerns, please call me immediately at[PHONE NUMBER]. I will take care of it right away. Thank you again,[Your name][Your company name][Website]P.S. I’ve also enclosed some information about our client dinner, referral program, and our other services.